How do customers upload documents securely?
Customers upload documents securely through authenticated sessions, encrypted transport, scoped upload links, virus scanning, access controls, and retention policies.
Short answer
Customers upload documents securely through authenticated sessions, encrypted transport, scoped upload links, virus scanning, access controls, and retention policies.
What this means in practice
For sensitive documents, the portal should avoid email attachments, support least-privilege access, and record who uploaded or viewed each document.
Uploaded files should be encrypted at rest and connected to a clear audit trail.