Email support@cogneris.ai. A person on our team reads every message, and we reply within 1 business day (Monday to Friday, excluding public holidays). Security issues go to security@cogneris.ai instead; see our responsible disclosure process.
How to report a bug
A good report lets us reproduce the problem on the first try. Please include:
- What you did — the steps, the endpoint or screen, and the document type. If an API call failed, the request method and path, and the response status and body.
- What you expected — and what happened instead, word for word if there was an error message.
- Your tenant — the email address you sign in with, so we can find your tenant. Never send an API key or a password.
- When it happened — the date and time with your time zone, and the request or job ID if you have one.
Do not attach customer documents that contain personal data unless we ask for them. If we need a sample to reproduce the issue, we will tell you how to share it safely.
Before you write
Check status.cogneris.ai for a known incident, and the documentation for the API reference and error codes. Billing questions, refunds and plan changes also go to support@cogneris.ai; see the pricing page for how plans work.