Documents slow down every part of the guest experience.
Front-desk re-keying at check-in
Staff manually transcribing passport data slows check-in, introduces errors into PMS records, and frustrates guests — especially at high-occupancy peaks when queues form at reception.
Expense receipt processing volume
High-volume hospitality businesses process thousands of receipts per month. Manual data entry delays financial close, misclassifies spend, and creates reconciliation errors at period end.
Supplier invoice format fragmentation
Linen, food, and facility suppliers use entirely different invoice formats. AP teams spend hours normalising before entry — every new supplier adds another format to handle manually.
Passport to PMS in under 2 seconds.
Cogneris extracts guest identity documents, expense receipts, and supplier invoices — pushing structured data directly to your PMS, ERP, or expense system without manual intervention.
- Passport and ID to PMS in <2s — extract all passport fields including MRZ data and push directly to your property management system via webhook or REST.
- Multi-format receipt classification — receipt photos, emailed PDFs, and scanned paper all normalised to a single schema: vendor, amount, date, and spend category.
- Supplier invoice normalisation — line items, totals, and tax extracted across all supplier formats and mapped to your chart of accounts automatically.
- MRZ validation — machine-readable zone parsed and cross-validated against biographical data, eliminating transcription errors on nationality, DOB, and document number.
Frictionless check-in. Zero data entry.
Hospitality runs on documents the guest never thinks about: passports for registration, expense receipts for travel teams, supplier invoices for the back office, group-event contracts for sales. Each is a different format, each goes to a different system. Cogneris covers the four major hospitality document workflows with one platform, one schema, one audit trail.
Passport & ID extraction
MRZ decoding with checksum validation, layout-aware extraction for all major OECD passports plus US state IDs and driving permits. Sub-2-second response time.
PMS push integration
REST APIs and signed webhooks support custom integrations with property-management systems. Vendor-specific write-back requires scoped integration work.
Group event & BEO contracts
Banquet event order parsing, contract terms extraction, multi-night-stay group registrations — one schema, multiple downstream systems.
Travel-expense receipts
Multi-currency receipts from any source — restaurants, ground transport, retail. Auto-categorization by expense policy, foreign-currency conversion, and OOP audit trail.
PMS, expense, and guest-data systems.
Cogneris provides REST APIs and signed webhooks suitable for custom integrations with hospitality systems.
- Property-management systems — Oracle OPERA Cloud, Mews, Cloudbeds, Maestro, RoomMaster, RoomKey — direct guest-record push with MRZ-validated identity data.
- Expense platforms — Concur, Expensify, Brex, Ramp, Pleo — receipt extraction and policy-categorized push to the corporate expense ledger.
- Booking engines — Sabre, Amadeus, Travelport — guest data from booking flows into PMS without manual reconciliation.
- CRS / loyalty — Marriott Bonvoy, IHG One Rewards, World of Hyatt — extracted ID data populates loyalty profiles automatically.
- Compliance — GDPR-aware data flows for EU guests, with retention configurable per jurisdiction's hospitality-data rules.
The document types behind supplier reconciliation, group bookings, and corporate AP.
Hospitality back office handles supplier invoices across F&B, linens, and PMS systems — plus group-booking contracts and corporate AP packets. Cogneris extracts each into structured records ready for your PMS and finance stack.
For category context, see the IDP buyer's guide, the 2026 State of Document AI report, or estimate ROI at your volume.
- Invoice extraction — supplier invoices across F&B, housekeeping, and capex with line items, GL hints, and totals mapped into Sage Intacct, NetSuite, and Oracle Cloud ERP.
- Receipt extraction — guest folio receipts and corporate-AP receipts with itemized charges, tax breakdown, and folio-to-PMS reconciliation.
- Contract extraction — group-booking contracts, MICE agreements, and vendor SLAs with parties, term, cancellation terms, and rate schedules extracted.
Common questions.
Which passports and IDs are supported?
How does Cogneris integrate with our PMS?
Can Cogneris handle non-Latin scripts?
How long do you retain guest data?
Does Cogneris handle expense receipts in other currencies?
Check in faster. Close the books sooner.
See Cogneris extract a live passport and push to a PMS in under 2 seconds — then watch it normalise a supplier invoice from scratch.
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